Refund Policy

At Customiy Crafting, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order.

Information We Collect

We may collect the following information:

  • Personal details (name, email address, shipping address, phone number)

  • Order details (products purchased, engraving text or designs)

  • Payment information (processed securely through Shopify Payments or other third-party payment providers — we do not store your card details)

How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our products and services

Data Protection

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties, except when required to fulfill your order or comply with legal obligations.

Your Consent

By using our website and placing an order, you consent to this Privacy Policy.